Last Updated: April 10, 2020
Identity of Data Controller
The Sportsbook and such of its affiliated companies, are licensed and regulated by certain federal and state regulatory authorities (collectively, the “Regulators”) for the purposes of operating and offering real-money Internet-based, mobile application-based and/or retail-based sports wagering services (“Services”). BETFRED USA SPORTS, LLC or BETFRED SPORTS (COLORADO) LLC and such of its affiliated companies and other vendors and providers (collectively, the “Operator”) is the provider of the Services to you as set out in the Terms and Conditions (“Terms” or “Agreement”).
Our Commitment to Our Players’ Privacy
We are committed to maintaining the confidentiality of the personal information collected by us, utilizing information security technology and procedures, in accordance with applicable laws and requirements of the Regulators.
Our Legal Obligations
What do the Capitalized Terms Mean?
- What Information is Collected and for What Purpose
- Information Sharing, Disclosures and Recipients
- Deposit and Withdrawal Processing
- Limits of Confidentiality
- Your Rights in Relation to Your Information
- Further Information
What Information is Collected and for What Purpose
Mobile Gambling: You are reminded that you may only participate in sports wagering if you are physically present in the state of Colorado and in compliance with regulatory requirements for access and use of the Services, the Online Software and the Software. If you wish to use the Services via a device (a personal desktop, laptop computer, mobile device or any other device or equipment (each a “Device”)), you will be required to consent to the use of location-based services by us (or through third parties acting on our behalf) or other operating software information that can be derived from your Device (which may include, but is not limited to, your IP address, Wi-Fi connection, GPS data and cookies data), to detect your geographic location. If you do not permit your location to be known, we will not be able to provide the Services, the Online Software and the Software to you.
Ongoing Data Capture: In addition, when you use the Services, the Online Software and the Software, we capture and store certain personal information, including, but not limited to, information on your activity on the Online Software, information held on the Device(s) you use and information required by the Regulators, to allow us to enhance the Services, the Online Software and the Software that we provide to you. We also use ‘cookies’ and our ‘cookie’ policy is explained below.
Data Retention: We retain your personal information for as long as necessary for the purposes of the Operator, which includes, but is not limited to, any period of historic retention that may be required for regulatory purposes. Should you close (or if we shut down) your wagering account with us, we will retain your personal data for such necessary period of time to allow us to meet our regulatory and legal obligations and defend ourselves against any claims. All customer information will be securely erased from hard disks, magnetic tapes, solid state memory and other devices before the device is properly disposed of by the Operator.
Purposes: We, together with our affiliates and third parties providing services to us or to you on our behalf, will use your personal information for the purpose of conducting our business and providing the Services, the Online Software and the Software to you as well as to ensure that you are not using any prohibited third party software or tools. Specifically, this includes the following purposes, but we also reserve the right to use your personal information for any other purposes that are reasonably ancillary to the business of providing you with wagering products and services:
- to confirm financial transactions.
- to analyze your credit and fraud risk and verify your credentials using third parties, including financial institutions, identification verification agencies and credit reference agencies.
- to verify source of funds and to comply with anti-money laundering requirements.
- to assess your wagering activity for responsible gaming purposes.
- to verify whether you have registered with any mandatory self-exclusion bodies (as may be applicable), for responsible gaming reasons.
- to provide the Services, the Online Software and the Software to you;
- identification, verification and vetting purposes.
- statistical analysis and research.
- research and development.
- marketing, market research, customer surveys and customer profiling.
- data analysis.
- to comply with licensing and regulatory requirements.
- to carry out batch testing of documents prior to the deployment of tools sourced
from or provided by third parties.
- to combat against security risks and fraudulent activity
- to confirm your geographic location
Information Sharing, Disclosures and Recipients: We may also be required to disclose your personal information as follows:
- to any recipient if required to do so by law or by regulatory authority;
- to any regulatory, licensing or self-regulated body or authority;
- to third parties for the purposes of settling or making payment in connection with any wager;
- to third parties who provide products or services to us or on our behalf;
- to third parties for marketing purposes, provided you have consented or not objected, as the case may be, as described in “Marketing Clause” below;
- to any payment management or debt collection company engaged by us to handle payment and collection processes to and from our users;
- to any third party that purchases us or our business or any part of us or our business;
- to credit reference agencies;
- if we believe in good faith that such action is necessary, to comply with any law or comply with legal process served on us and to protect and defend our rights or property;
- with your consent;
- for the purposes of disaster recovery; or
General Disclosures: In addition to the specific examples of disclosures listed above, we may disclose your personal information to our employees, employees of other companies of or affiliated with Operator, our agents and to third party service providers who use your personal information to provide products and services to us in relation to you being a user of our Services.
Credit References: Where you fail to reimburse us for any chargebacks, denial or reversal of deposits you make, we may give details of your accounts and how you manage them to Credit Reference Agencies (“CRA”). The CRA will record the outstanding debt. This information may be supplied to other organizations and records will remain on the CRA file for six (6) years after the date of the chargeback, denial or reversal of payment. The information will be used by the CRA to prevent crime, fraud, money laundering, verifying your identity if you, your partner other members of your household, your business or financial associates apply for other credit facilities, monitoring the operation of accounts you may hold, making decisions for credit, credit
related or other facilities, tracing your whereabouts, recovering debts that you owe, statistical analysis and system testing.
Deposit and Withdrawal Processing
In the course of making a deposit, Users will need to provide deposit method information. This information in conjunction with your other personal information might be used to clear or carry out financial transactions executed by you on the Online Software. You are required to advise us of, and update on your wagering account with, any relevant changes to your personal information.
What Can You Do? You should also play your part in protecting your personal information. Your login credentials are confidential and you are obligated to keep your login credentials secret and confidential at all times and to use your best efforts to protect their security, secrecy and confidentiality.
Limits of Confidentiality
Marketing. Subject to your consent, we may use your email address and phone number for the purpose of sending you news, promotions and other marketing offers from us, strictly in relation to our products and services. If you no longer wish to receive marketing communications, you can easily unsubscribe by following the opt-out instructions included in the marketing communication that you receive or by contacting Customer Service for assistance.
Third Party Offers of Goods and Services. Where you have provided us with your consent to do so, we may also share your email address and phone number with third parties so that they may send you offers of their products and services. You may request at any time not to receive such offers by contacting Customer Service for assistance. If you request not to receive these offers we will remove your details from our marketing distribution lists and from any future lists we may share with our marketing partners. However, you will need to unsubscribe separately from marketing communications sent by partners who have received your contact details from us prior to your request to be removed from these lists.
Publicity. We will only use your name and details in publicity materials with your written consent.
Your Rights in Relation to Your Information
Right to Request Information About You. We aim to keep our information about you as accurate as possible. You can contact us at any time to review, change, obtain a copy of your information or have your details altered or corrected in accordance with your rights under applicable law. In this event, we may require evidence of and be satisfied as to your identity before we take any requested action. You can contact us to update your information by contacting Customer Service for assistance. We may, in certain circumstances, levy a small charge to cover the cost of administration regarding any request made by you in this regard or deal with your query in accordance with applicable law.
Additional Rights. In relation to your personal data you may:
a. request that we cease processing information that is likely to cause or is causing damage
b. object to decisions being taken by automated means; and
c. request, in certain circumstances, to have inaccurate personal data rectified, blocked,
erased or destroyed.
Please note that if we close or if you request us to close your wagering account for any reason, your personal details will be retained for such period as may be required under applicable antimoney laundering regulations or other license and/or regulatory requirements. Additionally, you acknowledge and agree that if you request the foregoing, that your access and use of the
Services, the Online Software and the Software may be limited, blocked and/or terminated.
Please see: http://www.allaboutcookies.org for information about what cookies are and what they do. Review the functionality of your browser to determine how you can turn off cookies or control which cookies are set on your Device.
Certain services including geolocation services such as GeoComply, will make use of your location data. If you use such services, you consent to us transmitting, collecting, maintaining, processing and using your location data in order to provide and improve location-based services. You may withdraw this consent at any time by turning off the location settings or by notifying us in writing that you would like to withdraw such consent. Additionally, you acknowledge and agree that if you request the foregoing, that your access and use of the Services, the Online Software and the Software may be limited, blocked and/or terminated.
We are happy to provide you with further information on how we protect and use your personal information. Please contact Customer Service for more details.
Who are we?
The licensed operator of the sports wagering website and applications is Betfred USA Sports (Colorado), LLC.
firstname.lastname@example.org or 702-410-9901
You may also contact one of our staff members at the Betfred Sportsbook at Saratoga Casino Black Hawk if you have any questions or concerns.
Betfred Sports: https://www.betfredsports.com